northlight labs
DOOR DETENT 3.o
Now F-150 Doors Open Just Right
FAQ'S

For immediate answers to the most commonly asked questions, we encourage you read the following FAQ's.


Q
.  
I wasn't paying attention, so just what is Door Detent 3.0?
A
.  
A precision modified brand new Genuine Ford Door Check Assembly for front and rear F-150 doors.

Q.  What vehicles does the Door Detent 3.0 fit?
A
Front and rear doors of 2009 to 2014 Ford F-150 trucks including Regular Cab, SuperCab and SuperCrew.

Q.  Will the Door Detent 3.0 fit any F-150?
A.  No. Door Detent 3.0 will only fit 2009 to 2014 Ford F-150 trucks.

Q.  I own a 2009 to 2014 SuperCab. Does the Door Detent 3.0 detent let me open my rear clamshell doors?
A.  
Yes it does. You've struggled long enough with the 'Too Close In' detent blocking the opening of your rear door.

Q.
 I own a 2009 to 2014 Regular Cab. Does the Door Detent 3.0 fit?
A.  
Yes it does. Regular Cab owners also get the convenience and benefits of the Door Detent 3.0 detent.

Q.  Can I send my stock Door Check Assembly to northlight labs for modification with the 'Just Right' detent?
A.  
Sorry, no. When northlight labs opened three years ago, we considered modifying "used" door check assemblies as the basis for our product. Very quickly we discovered a range of issues with used door check assemblies that compromised final product quality:
  • The rubber cup-shaped dust seal on the door check assembly arm is often deteriorated and is not available as a replacement part
  • The "one-time-use" body assembly gasket is not available as a replacement part
  • Unknown environment in which the door check assembly was used (dusty, muddy, etc.) that may have compromised interior lubrication, quiet operation and overall performance.
northlight labs DD3.0 protects the major investment you have made in your Ford F-150.  Just remember:  "If it prevents one dent, it didn't cost a cent!"

Q.  Is the Door Detent 3.0 difficult to install?
A.  No. Read and familiarize yourself with Door Detent 3.0 Installation Instructions before attempting to install Door Detent 3.0.
A moderately skilled person with the correct basic hand tools should be able to install two (2) Door Detent 3.0's on the front doors in 30 minutes or less per door.
If you don't feel you have the necessary skills, or don't have the required tools, please seek out a qualified mechanic to perform the installation for you.

Q
.  
What if I'm having trouble installing the Door Detent 3.0?
A.  
The best way to reach us after normal business hours is to email us at labrat@northlightlabs.com with your question and phone number.
We'll do our best to get back to you as soon as possible.

Q
How does northlight labs accept payment for Door Detent 3.0? 
A
All payments are through PayPal regardless of whether or not you have a PayPal account.  To be clear, PayPal accepts credit card payments without setting up a PalPal account.

Q
What should I expect if my Door Detent 3.0 is Back-Ordered, or if I make a Pre-Order? 
AExpect your order will be fulfilled within 2 to 4 weeks unless notified otherwise. If you chose to proceed with purchase your credit card or PayPal account will be charged at time order is placed. Once in stock, orders are usually fulfilled within 3-5 business days. And, shipping is then USPS Priority Mail Flat Rate with delivery in 2-3 days, or 8-12 days if shipping to Canada.

Q.  What about Sales Tax? 
A
northlight labs is based in Washington state, so we must collect required sales tax on orders shipping within state. Specifically, we're collecting combined state rate and an average of local tax rates totaling 9.50%.

Q
.  When and how will my order be shipped? 
A
When in stock, orders are usually fulfilled within 3-5 business days after receipt of order. And, shipping is then USPS Priority Mail Flat Rate with delivery in 2-3 days. Currently, Priority Mail Flat Rate shipping charge is $6.80 USD for a front or rear door pair and $13.85 for a 4-door set.

QWill northlight labs ship to Canada and other countries? 
AYes. When in stock, orders are usually fulfilled within 3-5 business days of receipt of order. And, shipping is then USPS International Priority Mail Flat Rate with delivery in 8-12 days. Currently, International Priority Mail Flat Rate shipping charge is $24.95 USD for a front or rear door pair and $45.95 for a 4-door set. We will ship to most countries.  Please inquire so we can get you a quote and set the website and store up for a purchase from your country.

QWhat are the usage rules for Promotional Codes? 
A.  northlight labs will honor one time usage per customer of any promotional code currently being offered.


QWhat about Customer Satisfaction? 
A.  Your complete satisfaction is of primary importance to northlight labs. We promise 100% Satisfaction or your money back. If you're not completely satisfied with Door Detent 3.0, you may return it for a refund of the base price plus sales tax within 30 days of delivery. Items must be returned in their original condition and not show signs of wear or damage.

QIs there a Return Policy? 
A
.  
Yes. If you're not completely satisfied with Door Detent 3.0, you may return it for a refund of the base price plus tax within 30 days of delivery.
Items must be returned in their original condition and not show signs of wear or damage.  We do not refund the original shipping costs or the return shipping costs.

Q.  What's the northlight labs Privacy Policy? 
A.  northlight labs understands privacy concerns are extremely important to our customers and we're committed to protecting your personal information.
northlight labs would like to assure you all personal data provided is kept private and confidential and is protected against unauthorized access.
northlight labs will not sell, rent or divulge your personal information to any third party. northlight labs does not use Cookies or any other technology to
collect or store information about you other than information you voluntarily provide. The only time northlight labs may release account and/or other
personal information is when northlight labs believes release is appropriate to comply with the law or protect the rights, property or safety of northlight labs,
northlight labs customers, or others.


QMy question isn't listed. What should I do?
A.  
If you didn't find the answer to your question here, please contact northlight labs at labrat@northlightlabs.com.



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